Product FAQ
Company FAQ
Product FAQ

Product FAQ

What is a Manual Treadmill?

The manual treadmill is a motorless treadmill. Manual treadmills require your effort to move the belt while walking or running. You can control the pace and speed. No Electricity Required

What are the differences between a home used fitness equipment and a commercial fitness equipment?

Mainly it is the engineering and the construction of the equipment. Commercial running machines are built with resistant material for a constant use in gyms or sport centres, whereas home used fitness equipment just for daily use.

What's the difference between SPINNING bike and magnetic bike?

Generally speaking, you can get a more intense workout on a spinnging bike than a magnetic bike. Spinning  bikes require greater muscle activation, including some upper body and core, whereas the workout on a magnetic bike is really just isolated to the legs. 

Are the products certified?

Our products are certified passed ISO20957, CE, GS, EMS, ROHS etc by SGS or TUV. If you would like to receive the certificates,Please feel free to contact us any time

If the goods cant be repaired ,how to deal with ?

If the goods due to the quality problem cant be repaired , we can reduce this cost on next order or provide new one on next order .10.How you control the quantity ?Can we arrange a third-party inspection during production or before loading. We have own inspector to inspect the goods . And we can accept arrange a third-party inspection during production or before loading.  

Will you send some extra parts?Are you willing to provide free replacement parts if the item is defe

Yes , we will provide free spare parts and loading together with the mass goods .if you still need spare parts on selling and is due to the quantity problem of the item itself , we will provide free spare parts . 

Do you will provide instruction ? Which language will be and can we use our language?

Yes, we will provide english instruction . You can translate the instruction to the language you need .

Can we custom the goods ? Change colors ,put our logo on goods and custom the carton ?

Yes , we support custom the goods , can change colors as you need ,put logo on goods and custom the carton . But your order quantity need reach our MOQ. 

How is mini order quantity ?

We have many different items ,so different items mini order quantity are different .pls check the items you are interested in first . You can contact us.

Can I amend an existing order?

If you want to make changes to your order, please contact us. Please note, we can only make changes to your order if it has not yet been processed.

Do you keep your fitness equipment in stock?

Most of our products are made to order. If you want stock, please contact us, we will confirm and contact you as soon as possible.

What if you don’t have the fitness equipment I’m looking for?

We will do our best to accommodate your needs and work hard to find you the right fitness equipment that will meet your fitness goals. please contact us and we will do our best to assist you.

Can we order one sample first ? Sample can custom the color and add logo ?

Yes, we can provide sample , but cant custom the color and add logo. And you need pay sample cost and shipping cost . Sample cost will return after you place the order and order quantity reach our mini order quantity (different items mini order quantity are difference , pls show me the model no you need ).

How long is the delivery time and when can I receive the goods?

Generally, the delivery time is 25-30 days after confirming the order and receiving the deposit. But due to the different product models and quantities ordered, the delivery time will vary. If you want to know more, please contact us. Your entire order will be shipped at the same time. Expected ship date will be determined by the product with the longest lead time.